How Complaints Drive Innovation – with Temenos and 360factors

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Webinar Overview:

Unveil Hidden Issues, Manage Regulatory Requirements, and Harness Data to Drive Business Opportunities

Is your financial organization’s Complaints management process a check-the-box activity, or does it provide timely and relevant insights that help the business succeed and grow? Whether your board of directors is evaluating business performance or pursuing a growth strategy via acquisition, fintech partnerships, or traditional expansion approaches, a strong complaints management program is a requirement for success.

Join Greg Sawyers, Senior Vice President – Compliance at Temenos, and Robert Berger, VP of Sales at 360factors, for an information-rich and engaging discussion on recent trends and best practices for proactive complaints management.

Discover:

• Discover recent trends in complaints from NCUA, CFPB, and the FDIC.
• Learn about the FDIC’s September 2021 update on FDIC facilitating consumer complaint resolution and how this information is used in supervision.
• See how banks and financial organizations are using technology to drive business insights and growth opportunities.
• Learn how to access compliance experts and resources to help you navigate today’s complex regulatory environment.

Audience:

Chief Risk Officer (CRO), Chief Compliance Officer (CCO), Risk EVP/VP, Compliance EVP/VP, Risk Director, Compliance Director, Vendor Risk, Vendor Compliance

Speakers: