Real-Time Issues and Incidents Management
Predict360’s Issues and Incidents Management Software Solution reinforces the three lines of defense by enabling organizations to monitor, manage, collect evidence, track, and collaborate on risk-related issues and incidents in real-time through a centralized platform. It also enables unprecedented risk visibility for managers, providing a real-time view of all risk issues and incidents across the organization. Key features include:
- A configurable workflow engine supports unique workflow processes for different types of issues, tasks and incidents with easy-to-use data collection forms and automated alerts.
- Automatic notifications and due dates can be distributed via email to related parties and owners.
- A calendar provides visibility to all risk issues being managed and their associated due dates.
- Power BI and Tableau BI dashboards and reports provide complete visibility in real-time to the status of all risk issues to risk owners, risk managers, senior executives and boards of directors.
Intelligent Incident Monitoring and Resolution System
Predict360’s software solution enables organizations to quickly detect incidents and take proactive measures, resulting in increased efficiency, productive collaborations, faster resolutions, and better insights into issues and incidents. Pre-defined issues types included in the Predict360 Issues and Incidents Management application include:
- Risk-related tasks (any generic risk-related issue, task or activity)
- Findings from regulatory examinations or agencies
- Findings from internal or external audits
- Risk remediation or improvement plans
- Control improvement plans
- Case and Investigation Management
Complimentary Datasheet
Predict360 Issues Management Software
Powered by Artificial Intelligence (AI), Predict360 Streamlines Issues Management While Enhancing Accountability
Obstacles to Efficient Issues & Incidents Management
The use of generic software tools – such as spreadsheets, email, CRMs, shared drives, and ticketing systems – often creates barriers to efficient issues and incidents management:
- Lack of risk visibility into incident status results in unresolved incidents
- Incidents are managed and discussed through multiple email threads, resulting in confusion and delays in issue resolution
- Lack of prioritization in incident management can result in major incidents being ignored
- Lack of incident categorization hides problematic trends and hides problem centers in the organization
Enhanced Capabilities of Predict360 Issues & Incidents Management
While the issues types are provided pre-configured out-of-the-box based on industry best practices, each issue type supports the following capabilities, and these may be optionally re-configured if required:
- Form fields and list of values configured to Licensee’s requirements
- Workflow steps based on Licensee’s business processes and/or approval steps
- Assignment routing and due-date notifications/escalations rules
- Attachments and links to associated regulations, risks and documents
- Support for multiple sub-tasks (parent-child linking)
- Commenting/Collaboration capabilities with email notifications
- History & activity tracking (audit trail) for evidence of compliance
In addition, the application can provide web-based form(s) to allow non-users to enter risk-related issues (both internal employees and external customers) from a standard web-page (such as internal Intranet page or the organization’s external web site) without having to log into the Predict360 system.
Why Choose 360factors?
360factors empowers organizations to accelerate profitability, innovation, and productivity by predicting risks and streamlining compliance.
Complete GRC
All the GRC tools you need integrated in one solution
Basic to Enterprise
From simple risk assessment to complete risk register and control testing
Speed & Execution
Insights into your risk program & control effectiveness
Fast Implementation
The cloud-based solution can be integrated within days
Flexible and Modular
Pick the modules you need for your business
Easy to Use
Automation and an intuitive interface ensure ease of use
Learn How 360factors Empowers Customers to Manage Their Risk and Compliance Programs with Ease.
We look forward to working with 360factors to advance our enterprise risk and compliance programs for the bank while increasing the products and services we offer to the community.
Mark Casel Chief Risk Officer
We selected Predict360 due to its ease of use, banking industry design, and endorsement by the American Banker’s Association.
Eric Sprink President & CEO
Predict360’s banking workflows, risk library content, and endorsement from the American Bankers Association are a great fit for our bank.
Julie Dahle EVP and Chief Risk Officer
As part of our initiative to expand our products and services, we wanted to enhance our enterprise risk and compliance management to support this growth. Predict360 will enable our team to meet these goals efficiently.
David Claussen Chief Risk Officer
360factors’ solutions, powered by artificial intelligence, enables our organization to adapt and respond effectively to the ever-changing regulatory compliance landscape.
Joanna Chancellor Business Support Manager
The powerful features combined with the easy implementation of the cloud solution made Predict360 a great fit for our organization.
Steve Parker Chief Executive Officer
We believe our collaboration with 360factors and the technology they bring supports our vision for the future.
Gina Anonuevo Chief Compliance Officer
Deploying Predict360 is another step by us towards becoming a more streamlined and efficient organization.
Crystal Barnes Regulatory Compliance Specialist
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