Program Manager – Data & Product Operation

Job Summary

Program Manager – Data & Product Operations to lead and oversee the planning, coordination, and execution of programs involving data engineering, software development, and business process automation for compliance solution (JIRA & Decisions). This role is pivotal in aligning data infrastructure and digital product operations with business goals, ensuring scalable, efficient, and timely delivery across the organization.

The Program Manager will bring extensive experience in Agile delivery, stakeholder collaboration, and managing technical and operational programs. He/She will work cross-functionally with data engineers, low-code engineers, and software development teams to optimize product workflows, streamline operations, and deliver high-impact solutions.

Responsibilities

1. Program & Delivery Leadership

  • Lead the delivery of large-scale programs across data engineering, product development, Decisions & JIRA platform, and automation domains.
  • Define scope, timelines, milestones, and success criteria in collaboration with technical leads and business owners & PMO
  • Apply Agile practices to manage workstreams across multiple technical teams.
  • Drive program health reviews, risk assessments, and communication plans for all initiatives.

2. Software Development & Product Operations

  • Partner with software engineering teams to facilitate product releases, enhancements, and DevOps practices.
  • Align product operations with delivery timelines, ensuring seamless development-to-deployment workflows.
  • Collaborate on backlog management, sprint planning, capacity forecasting, and post-release retrospectives.
  • Support integration of engineering workstreams with cross-functional product and customer workflows.

3. Business Process Model and Notation Platform (Decisions & JIRA)

  • Lead initiatives to identify, prioritize the delivery of Decision platform business modules for compliance
  • Collaborate with product & process owners and low-code engineers to define requirements, user stories, and delivery schedules.
  • Ensure the Decisions solution built is aligned with product requirements and long-term maintainability.
  • Oversee UAT planning, release cycles, and change adoption across user groups.

4. Stakeholder Management & Communication

  • Serve as the primary interface between technical teams and business stakeholders across operations, product, finance, and leadership.
  • Translate business requirements into actionable plans and align program delivery with evolving needs.
  • Provide transparent reporting and updates to stakeholders through dashboards, status meetings, and executive summaries.
  • Build trust and engagement by facilitating cross-team collaboration and delivering measurable outcomes.

5. People Leadership & Process Improvement

  • Lead and mentor cross-functional team members, including data engineers, developers, low-code engineers and automation specialists.
  • Promote continuous improvement across all areas of delivery, including agile practices, technical enablement, and team maturity.
  • Facilitate knowledge sharing and ensure resource capacity and skills alignment with organizational goals.

6. Data Engineering & Platform Operations

  • Oversee planning and execution of data infrastructure, pipelines, and engineering workflows for enterprise data products.
  • Work with data engineering teams to prioritize and deliver secure, scalable, and automated data systems.
  • Ensure best practices in data modeling, governance, testing, and deployment pipelines are applied consistently.
  • Coordinate with architecture and security teams to ensure compliance and performance of data platforms.
  • All other related duties assigned by the manager.

Qualifications

  • Bachelor’s or Master’s degree in Computer Science, Engineering, Information Systems, or a related technical field.
  • 6+ years of experience in program or project management in data engineering, software, or platform delivery environments.
  • Strong knowledge of Agile/Scrum methodologies, DevOps practices, and software development lifecycle (SDLC).
  • Familiarity with data platforms, infrastructure (e.g., Azure, Snowflake, PostgreSQL), and process automation tools (e.g., Decision, Salesforce, CPQ).
  • Proven experience managing multiple concurrent programs across technical and business domains.
  • Excellent organizational, interpersonal, and communication skills.
  • Agile or PMP certification preferred.

Key Tools & Technologies

  • Data & Infrastructure: Azure, Snowflake, PostgreSQL, Python, SQL
  • Automation & Ops: Appian, Salesforce, CPQ, Workday
  • Agile & PM Tools: Jira, Confluence, Microsoft Project, Asana
  • DevOps & CI/CD: Git, Jenkins, containerization tools (Docker/Kubernetes)

Success Metrics

  • On-time, on-scope, and on-budget delivery of cross-functional technical programs
  • Improved automation of key manual processes across departments
  • Scalable and reliable data infrastructure supporting product operations
  • Increased engineering throughput and reduced operational friction
  • High stakeholder satisfaction and adoption of delivered systems

Send us your resume at careers@360factors.com mentioning the position in subject line.