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Sr. Software Implementation Specialist


  • Work closely with Project Managers, Solution Architects, Software Developers and/or Account Managers to determine appropriate configuration of the Company’s software for a particular client and ensure the successful the configuration and deployment of the software application is completed for the client.
  • Review client specifications, perform configuration and make recommendations as appropriate.
  • Engage with clients as requested, either in one-on-one meetings, conference calls, emails and/or documented specifications in support of the project delivery. For this, good written and verbal English communication in a professional business environment is required.
  • Work closely with the development team on prioritization and clarity of customize requests. Ability to thoroughly document customer requirements and to perform validation of those requirements.
  • Investigate and work with customer/internal team to identify and escalate issues reported by the customer. · Setup and Configure the Company’s software applications to meet the customer’s requirements and verify that the deliverables meet the customer’s requirements.
  • Document requirements for and ensure testing and validation of reports and dashboards based on customer requirements and business needs
  • Document requirements for development team on customer needs unserved by solution
  • Determine training requirements, create training materials, and ensure delivery of product trainings to clients
  • Transition client and portal to customer support staff upon completion of implementation projects
  • Ensure timely delivery of assigned tasks.

Experience Requirement

  • Must have at least 3+ years of experience working with customers in the United States (US), with good written and verbal English communication skills in a business professional environment.
  • Complete understanding of implementing and configuring software in a Software-as-a-Service (SaaS) based product environment.
  • Hands on experience in building user acceptance testing (UAT) test cases and performing functional QA to ensure that the configured software meets the customer business requirements.
  • Able to write and understand technical documents like Functional Requirements Specification and Statement of Work.
  • Working on the QA side of software or with developing software is a plus.

Required Behavioral Traits

  • Must be able to work in US hours (6PM to 3AM Pakistan Time)
  • Dependable, Enthusiastic, Motivated, Team Player
  • Ability to work independently and in time sensitive environments
  • Good English communication and interpersonal skills
  • Highly organized and detail oriented.
  • Excellent problem solving.
  • Ability to stay calm and perform well under stressful conditions.
  • Promote positive tone and high standards of quality within the group or department, and serves as a model to other team members
  • Ability to learn new tools quickly

Send us your resume at [email protected] mentioning the position in subject line.