Complaints Management Datasheet

The Predict360 Complaints Management application gives your team one place to receive, assign, track, and resolve every issue and complaint. This reduces the risk of a complaint falling apart the moment it moves from one team to another. The solution is built to link every issue to the risk, control, or regulatory requirement behind it.

Complaints generated in email threads and shared spreadsheets get missed, answered late, or closed without the documentation an examiner will ask for. Predict360 gives every issue type the same configurable workflow. These include complaints, hotline reports, case investigations, corrective actions, training requests, and document change requests. Predict360 improves the process with automated routing, due-date notifications, and sub-tasks that stay linked to the parent issue instead of getting lost.