Key Responsibilities
- Communicate directly with US-based customers and project status updates and issue resolutions
- Develop, execute, and maintain project plan to deliver solution to customer
- Generate, manage, and communicate project status reports with customers
- Actively engage with new business scoping & estimating activities, including providing resource estimates & capacity management oversight
- Support the scoping of projects by providing project resource estimates that represent the level of effort required to support the projects/initiatives
- Manage team allocation by ensuring that each associate has a manageable workload and reallocating resources as needed.
- Work effectively with implementation, support, and development teams to ensure delivery against agreed priorities
- Implement mechanisms to monitor, manage and provide progress on all activities
- Document requirements for and ensure testing and validation of reports and dashboards based on customer requirements and business needs
- Document requirements for development team for customer needs unserved by solution
- Determine training requirements and ensure delivery of product trainings to clients
- Transition client and portal to customer support staff at completion of implementation projects
- Ensure implementation team completes and verifies that the deliverables meet the customer requirements.
- Ensure customer completes User Acceptance Testing (UAT) and signs off on the project
- Accountable for the on time and to quality delivery of implementation projects.
- Create, implement, and maintain a continuous improvement plan for his resources
- Ensuring that best practices are maintained across the organization
- Ensure effective internal communications both within the team and across the organization
- Mentor other project managers as needed and help build processes, templates and tools to improve the project management program within 360factors.
Education & Experience Requirement
- Candidates should have 10+ years business experience, with 5+ years managing projects
- Ability to work in a fast-paced environment as an individual contributor
- Very strong analytical skills to be able to manage complex problems using several techniques
- PMP Certification is a plus
- Must have strong Project Management experience and experience working directly with customers managing projects and project deliverables
- Must have experience managing implementation of software or SaaS applications, preferably business or enterprise applications.
- Desired Education: BS/MS in Computer Sciences
Required Behavioral Traits
- Must be able to work US hours (6PM to 3 AM Pakistan Time)
- Must have strong verbal and written English communications skills. Must be proficient in business-type of communications, such as status reports, issue log and email communications as well as proactively manage weekly and monthly status calls with US-based customers.
- Must have experience working with English-speaking International customers, ideally customers based in the United States.
- Must be proficient in project management, including creating and managing GANTT charts, task management, requirements documents and statement of work (SOW) documents.
- Ability to demonstrate influencing and negotiating skills to align several potentially conflicting views with internal and external stakeholders
- Strong and proven ability to develop, coach and mentor team members
- Dependable, Enthusiastic, Motivated, Team Player
- Ability to work independently and in time sensitive environments
- Good communication and interpersonal skills
- Highly organized, problem solving and detail oriented
- Ability to stay calm and perform well under pressure
- Promote positive tone and high standards of quality
- Ability to learn new tools quickly
Send us your resume at [email protected] mentioning the position in subject line.