Hassan Rizvi, Head of Customer Experience (CX) | AI Prompts & Strategy | Customer Engagement Technologist | Writer & Trainer
Hassan Rizvi is a multifaceted professional who has mastered the delicate art of making technology feel human. Currently serving as Head of Customer Experience (CX) at 360factors, Hassan specializes in AI prompts, research, and strategy, positioning himself at the intersection of cutting-edge technology and genuine human connection. His work focuses on leveraging artificial intelligence to enhance customer engagement.
Hassan’s professional toolkit includes AI prompt engineering, customer experience strategy, research methodologies, and product demonstration. He’s particularly skilled at translating technical jargon into language that humans can understand—a superpower in an age where corporate-speak has become genuinely incomprehensible.
Writing & Training Experience
As a writer and editor, Hassan brings a unique voice to the typically dry world of customer experience. His experience in publishing has added to his repertoire in today’s digital professional space. His approach combines professional insight with accessible language, proving that you can be knowledgeable without being insufferable.
As a trainer, Hassan has honed the ability to make complex concepts digestible, and memorable. His training philosophy centers on the radical idea that people learn better when they’re not fighting off sleep.
Hassan believes that the future of customer experience lies not in replacing human interaction with AI, but in using AI to enhance and enable more meaningful human connections. He’s committed to creating systems that are intuitive, accessible, and genuinely helpful technology that serves people, not the other way around.
Connect with Hassan to discuss AI strategy, customer experience innovation, training solutions, or to debate whether “artificial intelligence” is the world’s greatest oxymoron.