It may be possible to temporarily improve compliance monitoring through increased oversight, but to truly improve compliance and embed it into the DNA of the organization it is important to work on the compliance framework within the organization. By compliance framework we refer to all the parts of the organization that play a role in enforcing compliance, from employees to software to processes. The stronger this framework is, the better the organization will be at discovering compliance issues and resolving them before they do any serious damage to the organization. This strength can only be gauged through compliance QA testing.

What is compliance QA testing?

Compliance QA testing is an essential compliance process which serves as a quality check on the compliance levels throughout the organization. The compliance department sends out surveys and questionnaires to selected employees in different departments to discover their compliance awareness and vigilance.

The compliance department also requests sample data related to different transactions and processes. The compliance team then assesses the work done and processes followed to ensure that compliance is being enforced. If any issues are detected they are highlighted, and corrective actions are recommended. This is a process which occurs in every heavily regulated industry such as the finance sector.

Compliance QA testing is an essential compliance process which serves as a quality check on the compliance levels throughout the organization. Click To Tweet

The challenges faced during compliance QA testing

While QA testing the compliance framework is an essential task, it isn’t a very efficient one. The challenges faced by the compliance department include:

  • Data in disarray. They must extract the data they need for analysis from multiple documents and spreadsheets.
  • Siloed departments. Different departments may use different methods to store data and information, which makes the whole process confusing and the compliance department needs to standardize information and data before it can be analyzed.
  • Productivity bottlenecks. Analyzing the documents and questionnaires is only part of the job – there are many other time sinks associated with administration related work. The compliance team needs to manually create a process flow and then ensure that the process is followed.
  • Limited scope. Going through all the documentation takes too much time so the compliance department can only assess a sample of the data. While the sample data may provide insights into what domains are areas of concern, there is always a chance that a major mistake may be missed because it was not included in sample data.
  • Red tape. All the document collection, questionnaire delivery and reception, and other tasks related to gathering information need to be accomplished over email. This results in a lot of efficiency issues. Information is scattered across documents. It is hard to keep track of who has replied to the emails and who hasn’t.
  • Presentation woes. Simply assessing the issues is only half the job. The compliance department has the responsibility of delivering the information to the board and other executive members of the organization. The information needs to be presented in a manner that is easy to understand for executives who may not have domain expertise in compliance.

Is automation the solution to compliance QA testing?

Now that we know what troubles the compliance team faces, let’s see what automation can do for them. Compliance automation refers to two types of automation. Process automation, where a process that was previously being manually handled is now being handled by software, and workflow automation, where the software helps automate the flow of the process but not the work itself.

Process automation

Compliance management solutions completely automated many parts of the QA testing process. The solutions can automate monitoring which allows compliance managers to be immediately notified if there is a compliance issue. Many different types of data analysis are also completely automated. Many types of reporting are also completely automated.

Workflow automation

Doing QA testing for compliance within a compliance management system is very convenient when the process is automated. A compliance solution will provide a single platform for the whole organization to submit the information and data required by the compliance department. This allows the compliance team to easily get all the questionnaires with tracking. The compliance team can use the compliance platform to get all the information and data they need.

Compliance QA testing for executives

QA testing doesn’t just make work easier and better for the compliance team – it also makes things better for the executive team. The board can go to a dashboard which shows them all the compliance metrics they need to see. They can see the results of each test and they can then drill down into the detail of each test. Instead of having to rely on reports provided to them by the people working for them, they can view everything directly with just a few clicks. The data is also visualized and charted to be easy to understand for everyone.

Want to see how compliance QA testing can benefit your organization? Get in touch with our team for a trial and a demo.