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How Complaints Drive Innovation – with Temenos and 360factors

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Webinar Overview:

Unveil Hidden Issues, Manage Regulatory Requirements, and Harness Data to Drive Business Opportunities

Is your financial organization’s Complaints management process a check-the-box activity, or does it provide timely and relevant insights that help the business succeed and grow? Whether your board of directors is evaluating business performance or pursuing a growth strategy via acquisition, fintech partnerships, or traditional expansion approaches, a strong complaints management program is a requirement for success.

Join Greg Sawyers, Senior Vice President – Compliance at Temenos, and Robert Berger, VP of Sales at 360factors, for an information-rich and engaging discussion on recent trends and best practices for proactive complaints management.

How Complaints Drive Innovation – with Temenos and 360factors


  • Discover recent trends in complaints from NCUA, CFPB, and the FDIC.
  • Learn about the FDIC’s September 2021 update on FDIC facilitating consumer complaint resolution and how this information is used in supervision.
  • See how banks and financial organizations are using technology to drive business insights and growth opportunities.
  • Learn how to access compliance experts and resources to help you navigate today’s complex regulatory environment.


Chief Risk Officer (CRO), Chief Compliance Officer (CCO), Risk EVP/VP, Compliance EVP/VP, Risk Director, Compliance Director

Event Details:

Title: How Complaints Drive Innovation – with Temenos and 360factors

Date & Time: Thursday, December 02, 2021 at 01:00 PM CST

Duration: 01 hr


Greg Sawyers – CAMS, CRCM, CCBCO
Senior Vice President – Compliance

Robert Berger
Vice President of Sales

360factors Webinar Series